Modern Store Fixture offers 14 days return policy from the date of delivery.
If you receive defective item, we will exchange it or give you a full refund.
Sale items are not refundable - exchange only.

If you are requesting a full refund, the box must be unopened and in perfect condition. We cannot accept returns of certain items, including:
* Any item that has obvious signs of use.
* Any item that is not in its original condition, is damaged, or is missing parts.

For all returning items, there is 20% restocking fee.
In the event that any merchandise is returned with missing parts or accessories, you will be charged for the missing parts.

RETURNING & EXCHANGE PROCESS

To return items for an exchange or refund, you must receive Return Merchandise Authorization(RMA) Number.
Also, you must send the original packing slip you received with the shipment.

For exchange, your product will be delivered to you by the same method and you will be billed the same amount. For partial exchange, we will contact you for the new shipping cost.

RETURNING PROCESS

1. Get Return Merchandise Authorization (RMA) Number by calling or emailing us.
When contacting us to get RMA#, please provide the following information:
1. Order Number
2. Company Name
3. Phone Number
4. Brief Description of the Problem

RETURNING INSTRUCTIONS:

2. Write RMA# on the box.
3. Return to

Modern Store Fixtures & Designs, Inc.
158 W. 29th Street
New York, NY 10001

ANY RETURN WITHOUT RMA# ON THE RETURN BOX WILL NOT BE ACCEPTED AND RETURNED TO THE CUSTOMER AT HER EXPENSE.
When returning items, we recommend that you use UPS, FedEx, DHL, or USPS. We also recommend that you insure your return shipment for possible damage or lost items.

RETURNS & REFUNDS

" Allow 5 to 10 business days for return processing.
" Allow two billing cycles for the refund on the credit card payment.
For check payments, we will send you the check.

At Modern Store Fixtures, customer satisfaction is our #1 priority. Please feel free to contact us for any comments or suggestions. Thank you.